When DeBerardinis joined Caliber, notifications that customers had a collision came in via fax. While DeBerardinis expected Caliber to grow, she never imagined the company would grow so quickly. Those fold into the flow of business just as easily. In addition to acquiring established collision repair centers, the company is also building new locations from the ground up. With more than 475 locations, Caliber is in 17 states and has more than 9,800 employees. The company’s stated goal is to double its business every three years, and so far, it has exceeded that mark. With each acquisition, new locations are folded in and business continues as usual.Ĭaliber’s mission is to “restore customers to the rhythm of their lives,” by making technology an enabling force, not a roadblock. Lighthouse swaps out all of the locations’ hardware and installs new desktop computers, which are standard across Caliber’s network. That’s considered the soft conversion.įive-or-so days later, Caliber sends one of its many key partners, Lighthouse Communications, to the new locations.
On Monday, the new location is fully integrated into Caliber’s cloud-based services, including the company’s proprietary customer scheduling tool, human capital management service (HCMS) and accounting system. On Friday, after a sale closes, Caliber uses a location’s existing computers to log the new employees into its single sign-on software system. Thanks to its focus on tech capabilities, the company is experiencing “hyper growth.” It is not uncommon for Caliber Collision to acquire anywhere from one to five collision repair shops on any given Friday. Internally, DeBerardinis and her team are using technology to support the company’s family-like culture, which in turn, makes the company even stronger.
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